Welcome to the Customers Experiencing Vulnerabilities Training. As financial advisers, our true value is defined by the clarity, confidence, and protection we provide our clients during the moments that matter most. Life rarely happens in a straight line. At any point, a sudden health diagnosis, cognitive changes, bereavement, or a sudden life crisis can instantly overwhelm a client's capacity to process complex financial decisions. When this happens, they aren't just a number on a spreadsheet; they are human beings experiencing a period of vulnerability, looking to us for a safe pathway forward.